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Platform & Technology Associate
Remote
SparkNC seeks a technically skilled, service-minded professional with a passion for using technology to expand learning opportunities to serve as our Platform and Technology Associate. The Associate will run the technological systems through which SparkNC maintains the quality of its program platform and administers student-work review and credit-quality processes. This is an excellent opportunity for an early-career professional to build expertise in education technology, platform operations, and digital systems design, with the ultimate goal of helping students discover and explore high-tech fields.
Qualifications
Strong technical problem-solving and troubleshooting skills, including the ability to test systems methodically and document issues clearly
Interest in helping design and build digital systems, and the ability to contribute to complex, multi-phase technology projects
Excellent written and verbal communication skills, including the ability to explain technical topics to non-technical audiences
Strong interpersonal skills and the ability to work effectively with teachers, school and district administrators, and technology staff
Strong organizational and project coordination skills, including experience working with vendors or external partners
Experience administering, supporting, or configuring a learning management system, web platform, or similar software is a plus
Ability to manage records and data accurately; familiarity with student data privacy requirements (e.g., FERPA) is a plus
Familiarity with any of the following is a plus: web development (e.g., HTML, CSS, JavaScript, or website content management systems), scripting or automation, APIs and system integrations, databases or data tools, AI tools, and classroom or lab technology setup
Comfort with digital tools for documentation and collaboration (e.g., Google Workspace, Notion)
Bachelor’s degree in computer science, information technology, education, or another relevant field
One to three years of experience in education technology, technical support, web or software deve
Key Responsibilities
The Platform and Technology Associate will support the operation and improvement of SparkNC’s program platform and student-work review processes in line with the organization’s goals and strategy. The Associate’s focus is on SparkNC’s program platform and related quality systems, rather than general organizational IT support. Within these areas, the Associate will:
Manage platform issue intake and tracking, and test fixes and releases before they reach users;
Coordinate with platform partners to resolve issues, communicate needs, and keep improvements on schedule;
Hold platform office hours and create clear user guides, tutorials, and other resources;
Support onboarding of new platform users, including students, SparkLab Leaders, and school and district staff;
Maintain accurate, up-to-date platform documentation;
Administer student-work review workflows, including coordinating reviewers and leading calibration so that reviews are consistent;
Maintain reliable completion and credit records and related quality documentation and monthly usage reports;
Identify recurring issues across the platform and review processes, and recommend systematic improvements; and,
Contribute to the design, configuration, and launch of new and expanded digital tools and systems that support SparkNC’s programs.
Depending on the Associate’s skills and SparkNC’s needs, the Associate may also contribute in areas such as:
Updating and maintaining SparkNC’s website;
Helping develop organizational guidance on AI use and supporting colleagues in using AI tools effectively;
Advising on technology setup in SparkLabs, including informing district decisions about devices and infrastructure; and/or,
Supporting the technical process of uploading learning content onto the platform, in collaboration with the Learning Experience Associate and contractors and external partners.
To succeed in this role, the Associate will need to demonstrate strong and consistent attention to detail. The Associate will also need to troubleshoot methodically and manage multiple projects and deadlines with guidance from a supervisor. Clear, patient, and professional communication with users of all technical skill levels is essential, from students and teachers to school administrators and district technology directors. The Associate should take feedback openly and use it to grow, and should be able to stay organized and positive amid shifting priorities.
The successful candidate must believe in the power of well-designed technology and high-quality, learner-centered experiences to open doors for students and shape a more effective and equitable future of education.
Job Description
The Platform and Technology Associate will support the process of keeping SparkNC’s learning platform reliable and easy to use for students, SparkLab Leaders, and school and district partners. The Associate will manage how platform issues are reported, tracked, tested, and resolved, and will work closely with platform partners to see fixes and releases through. The Associate will also run the workflows through which student work is reviewed and credit is recorded, so that these processes are consistent and fair and records are accurate.
As SparkNC’s programs grow, the Associate will help shape how our digital tools and systems evolve to meet the needs of learners and educators. This work includes contributing to the design, configuration, testing, and launch of new platform features, tools, and resources.
The successful candidate will have a background in education technology, technical support, web or software development, systems administration, data management, or other related experience, along with an interest in learner-centered, industry-relevant education. Strong technical problem-solving, organization, and communication skills are essential to succeed in this role. The Associate must also be able to work comfortably with both technical experts and educators.
Benefits
SparkNC offers a competitive benefits package that includes health insurance, a retirement plan, and dental and vision coverage options.
Applying
SparkNC is a North Carolina nonprofit 501(c)(3) organization. SparkNC uses a fair access hiring process that ensures that all applicants have a fair opportunity to compete for positions at SparkNC.
This is a remote position that requires travel to Raleigh, North Carolina at least once per month for in-person team meetings, Approximately 25% of the team member's work will involve travel to partner schools, districts, and other locations within North Carolina, with frequency varying based on organizational needs. Applicants based in North Carolina or within 300 miles of Raleigh are preferred.
This position has a priority application deadline of Monday, November 30, 2026. Screening interviews may begin before the deadline, but any application submitted by the deadline will be fully considered. We anticipate hiring for a start date in January 2027.